Terms & Conditions

Terms & Conditions

The booking can be done through instant booking or enquiry booking depending on Rumanami Residence availability.

The product’s pricing are in IDR (Indonesian Rupiah) and other currencies but the final settlement will be in IDR using exchange rates provided by typical credit card rate.

For every successful booking transaction user / buyer will get voucher and receipt of payment through email. The voucher is a proof of valid transaction. The email could go to your spam box, please check your spam box. If the email goes to your spam box, please mark it as As Not Spam’ for your future benefit. Should you not receive the voucher, please contact us at info@rumanami.com

User / buyer should print the voucher or save the voucher in their gadget (e-voucher) as user must show it to Rumanami Residence staff. User should contact us at info@rumanami.com, if staff refuse to deliver their service(s) so we can solve it immediately.

  • Rates are subject to change without prior notice. For Best Available Rates, book through rumanami.com
  • Rates are based on Room Only unless stated otherwise
  • Rates are non commissionable
  • EXTRA BEDS are chargeable (depends on your choice room)
  • Check in time : 02.00 PM, Check out time : 12.00 PM
  • Any extension up to 18.00 will be subject to a surcharge of 50% on tariff rates. After 18.00 it will be at full rate.
  • Contact us directly at info@rumanami.com if you have special needs and requests for your holiday
  • Payment security

All payments using credit cards (Visa and Master Card) and Debit cards processed via Payment Gateway as a payment processor secured by International Standard Security Scanning encrypted with 128 bit SSL.

Usage of vouchers policy

The usage of vouchers should be according to Rumanami Residence terms and conditions and listed vendor’s terms and conditions. Listed vendors are the sellers that provide the products and / or services.

Cancellation Policy

If you cancel or modify the reservation up to 3 days before your arrival you will not be charged. If you cancel or modify your reservation outside that period or in case of no-show, you will be charged the 100% of the first night